Terms of Service

1. The agreement

These Terms of Service (“Terms”) are an agreement between you and TailStory (“TailStory”, “we”, “us”), operated from Vienna, Austria. They govern your use of the TailStory mobile app (iOS and Android), the website at tailstory-app.com, and the TailStory backend both of them talk to (together, “the Service”).

By creating an account, using the app as a guest, or using this website, you accept these Terms. If you do not agree with them, do not use the Service. How we handle your data is described separately in our Privacy Policy, which forms part of this agreement.

You must be at least 16 years old to use TailStory.

2. What TailStory is

TailStory is a pet health record. It lets you keep a profile, day-to-day logs, a medical timeline, weight history, documents and an EU passport record for your pets; ask questions of an AI assistant (“TailStory Doctor”); scan documents and photos with AI assistance; receive reminders and a daily recap; browse a price-comparison shop for pet products; and share selected parts of a pet’s record through expiring links.

The Service evolves: features may be added, changed or removed as the product develops. Where a change removes something you have paid for, §7 applies.

3. TailStory is not a veterinarian

Nothing in TailStory — including TailStory Doctor, symptom photo checks, health scores, alerts and any other AI-assisted feature — is veterinary advice, a diagnosis, or a treatment recommendation. These features summarise information and surface observations to help you decide when to see a professional. They can be wrong, and they do not examine your animal.

• Always consult a licensed veterinarian for any concern about your pet’s health, and in an emergency contact a veterinarian or emergency clinic immediately — never wait for, or rely on, an answer from the app.
• AI outputs are suggestions you review and approve; you are responsible for what you save to your pet’s record and for any decision you take based on the Service.
• The vet-search map is a directory built from public data; we do not endorse, and are not responsible for, any clinic it lists.

4. Your account

You can sign in with a one-time emailed code or through Google, Apple or Facebook, or use the app as a guest. You are responsible for keeping access to your email address and sign-in providers secure — anyone who can receive your sign-in code can access your account. Pets added as a guest live on that device only and are linked to your identity only when you sign in.

Your account is personal. You may not sell it, rent it out, or share it in ways designed to circumvent usage limits or Plus pricing.

5. Acceptable use

Using the Service, you agree not to:

• break the law, or infringe anyone else’s rights;
• upload content that is unlawful, abusive, or that you have no right to upload — including other people’s personal data or copyrighted material;
• probe, overload, scrape or disrupt the Service, attempt to access another account’s data, or work around authentication, rate limits or usage counters;
• use automated tools to extract AI responses at scale, or use the Service to build a competing dataset or model;
• misrepresent AI output from the Service as a veterinary opinion.

We may suspend or close accounts that violate these rules — see §12.

6. Your content

The data you add to TailStory — pet profiles, photos, logs, documents, chat messages, reviews — remains yours. You grant us the licence we need to operate the Service: to store your content, back it up, process it through the features you invoke (including the AI processing described in the Privacy Policy), and display it back to you and to anyone you deliberately share it with through a share link.

We do not use your content to train general-purpose AI models, and we claim no ownership of it. If you submit a review of the app for publication, you grant us the right to publish it on this website with the name you provided; you can ask us to take it down at any time.

You are responsible for the accuracy of what you record. A health record is only as good as its entries.

7. TailStory Plus

TailStory Plus is an optional auto-renewing subscription (monthly or yearly) that raises the limits of the free tier. It is sold exclusively through the Apple App Store and Google Play as an in-app subscription:

• Billing and renewal are handled by the store, under your Apple or Google account. The price shown in the app at the moment of purchase is the price the store charges. The subscription renews automatically until you cancel.
• Cancelling happens in the store’s subscription settings, not inside the app — the app links you there. Cancelling stops the next renewal; the period you already paid for runs to its end.
• Refunds are governed by the store’s refund policy and are issued by Apple or Google, not by us. Statutory withdrawal rights under EU consumer law remain unaffected.
• Plan changes (monthly ↔ yearly) take effect as the store applies them: an upgrade starts immediately with the unused remainder credited; a downgrade starts when the current period ends.
• Promotional prices — such as a founding-member or early-bird price — apply to the subscription for as long as their stated conditions hold and the subscription remains active and uninterrupted.

If we ever discontinue Plus or materially reduce what it includes, we will say so in the app in advance; your statutory rights for the already-paid period are unaffected.

8. Free tier & fair use

The free tier includes a limited number of pets and a daily allowance of AI-powered actions; TailStory Plus raises these limits. Plus is also subject to a fair-use ceiling that exists to keep the Service affordable for everyone — it is set well above any realistic personal use, and hitting it pauses the relevant feature until the next day rather than charging you more. Current limits are shown in the app. We may adjust limits over time; changes that materially reduce a paid feature are handled under §7.

9. The shop

The shop compares prices for pet products across external retailers. TailStory is not the seller: tapping “Buy” always opens the merchant’s own website, and any purchase you make there is a contract between you and that merchant, under their terms, prices, delivery and returns policies. Prices and availability shown in the app are supplied by merchants and can be out of date; the merchant’s own site is authoritative.

We may earn an affiliate commission on purchases made through those links — this is disclosed in the app and does not change the price you pay. Sponsored placements, where they appear, are labelled.

10. Share links

Emergency Pass and Sitter Digest links expose parts of a pet’s record to anyone who has the link, without an account, until the link expires or you revoke it. You decide who receives a link, and you are responsible for sharing it only with people you trust with that information. Revoking a link in the app disables it immediately.

11. Intellectual property

The Service — the apps, this website, our logos, design, text and software — is owned by TailStory or its licensors and protected by law. We grant you a personal, non-exclusive, non-transferable licence to use the app for managing your own pets’ records. You may not copy, modify, distribute, reverse-engineer or create derivative works from the Service except where the law expressly permits it.

12. Ending the agreement

• You can stop using the Service at any time, and can delete your account as described in the Privacy Policy. Deleting the app does not cancel a Plus subscription — cancel it in the store.
• We can suspend or terminate an account that seriously or repeatedly violates these Terms, after warning you where that is reasonable. Where an account is terminated for violations, any active subscription remains governed by the store’s refund rules.
• We can discontinue the Service as a whole with reasonable advance notice, in which case you will be able to export your data first.

13. Disclaimers & liability

We build TailStory with care, but the Service is provided without a guarantee of uninterrupted availability or error-free operation. §3 applies to every health-related feature: the Service supports your judgement, it does not replace professional veterinary care, and we are not liable for the health of your animal.

Where the law allows liability to be limited: we are liable without limit for damage caused intentionally or by gross negligence, and for injury to life, body or health; for slight negligence we are liable only for the breach of essential contractual duties, and then only up to the damage typical and foreseeable for a service of this kind. Nothing in these Terms limits rights that consumer law grants you mandatorily — including your statutory warranty rights for paid digital services in the EU.

14. Changes to these terms

We will update these Terms as the product changes, and update the date at the top when we do. For significant changes — new obligations for you, or reduced rights — we will tell you in the app or by email before they take effect. If you keep using the Service after a change takes effect, the updated Terms apply; if you do not agree with a change, stop using the Service and, if you have a subscription, cancel it in the store.

15. Governing law

These Terms are governed by Austrian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer in the EU/EEA, you additionally keep the protection of the mandatory consumer-protection rules of the country you live in, and you can bring or face proceedings in that country’s courts.

The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution before a consumer arbitration board.

16. Contact us

TailStory is based in Vienna, Austria. For anything in these Terms, write to [email protected].