Question 1

What is TailStory?

Accepted Answer

TailStory is the pet health record that fills itself in. One photo becomes a structured profile; a tap or a spoken sentence keeps it current. That record then answers health questions with citations, stores the EU pet passport, briefs a vet or a sitter, and drives per-pet product picks priced across five retailers.

Question 2

What does TailStory cost?

Accepted Answer

One pet is free forever — the complete product, not a trial. TailStory Plus is €5.99 per month or €44.99 per year and covers unlimited pets, unlimited Doctor questions, the document vault, the daily wellness check, household sharing and full record export. A second pet works fully for 14 days before you decide, and we never delete a pet's record.

Question 3

Is TailStory Doctor a vet?

Accepted Answer

No. It is an assistant grounded in your pet's own history that answers out of a searchable library of veterinary and animal-behaviour books, names the book it used, and tells you plainly when to see a real vet. It never diagnoses and never prescribes.

Question 4

Can TailStory spot a health problem from a photo?

Accepted Answer

It can report what is visible — the colour and consistency of a stool, discharge in an ear, redness on skin, a wound, a paw — across nine body areas. Those observations are then read against clinical tables written into the app, so the level of urgency comes from reviewed, tested rules rather than from a model's opinion, and you get one of four answers: log it, keep an eye on it, book a vet, or call one now. It never names a condition or a cause. It notices; a veterinarian diagnoses.

Question 5

What is the AI actually trained on?

Accepted Answer

TailStory Doctor uses retrieval: a curated corpus of veterinary and animal-behaviour books is split into passages, indexed by meaning in our own European database, and searched on every question alongside that specific pet's record and medical history. The answer quotes what it found and names the book and chapter. Nothing about your animal is used to train anyone's model, and passport scans never reach one at all.

Question 6

Where does TailStory launch?

Accepted Answer

Austria and the Netherlands first, then Germany, Belgium and the wider EU. The app already ships in Deutsch, English, Nederlands, Русский and Türkçe, and EU travel rules are encoded as data rather than prose — so opening a country is a store list and a listing, not a rewrite.

Question 7

How does TailStory make money?

Accepted Answer

Three lines from one record: the Plus subscription, an affiliate commission when you buy through a price-compared link, and a commission on sitter reservations. Our ranking is never for sale — what a shop pays us never changes the order you see, and we never take a payment for goods.

Question 8

When do the iOS and Android apps arrive?

Accepted Answer

TailStory is in live beta today. The App Store and Google Play releases ship with the Austria and Netherlands launch — the store badges on this page switch on the day they go live.